Privacy Policy
Who we are
AltarMala Wholesale (“we”, “us”) operates this website as a business-to-business supplier of natural crystal products. For privacy questions, contact us at the email address listed on our Contact page.
Information we collect
We collect only what we need to answer your enquiry and fulfil orders: the details you type into our enquiry form (company name, contact name, country, product interests, contact details), messages you send us by WhatsApp or email, and basic technical data such as pages viewed and approximate region from our analytics and cookie tools.
How we use your information
We use your information to reply to enquiries, prepare quotations, process and ship orders, issue invoices, and improve the site. We do not sell your personal data to third parties.
Legal bases and sharing
We process your data to perform a contract with you, to pursue our legitimate business interests in responding to enquiries, and where you have given consent (for example to cookies). We share data only with service providers that help us operate — payment processors, shipping carriers, and website hosting/analytics — and only to the extent needed for them to perform their service.
Payments
Payments are handled by third-party payment providers. Card and bank details are entered on the payment provider’s secure page and are not stored on our website or servers.
Cookies and analytics
We use cookies and analytics to understand how the site is used and to remember your preferences. You can decline non-essential cookies via the cookie banner, or block them in your browser settings, without losing access to the site.
Data retention
We keep enquiry and order records for as long as needed to serve you and to meet accounting, tax and legal obligations. You may ask us to delete records that we are not required to keep.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To make a request, contact us using the details on our Contact page; we respond within a reasonable period.
International transfers
Our business and our service providers may process data in more than one country. We take reasonable steps to ensure your data is handled securely and consistently with this policy wherever it is processed.
Changes to this policy
We may update this policy as our business or the law changes. The current version is always published on this page, with the revision shown by its last-updated position on the site.
