Return & Refund Policy
Quality issues
If an item has a quality problem — wrong stone, obvious damage or a defect not caused by transit — contact us within 7 days of delivery with photos. We will replace the item or refund it, whichever you prefer.
Damage in transit
Please inspect your parcel on arrival. If goods are broken in transit, report it within 7 days with photos of the parcel and the items. We will file the carrier claim and arrange a replacement.
Wrong or missing items
If you receive the wrong style or a short shipment, tell us within 7 days. We will ship the correct or missing items at our cost.
What is not eligible
Natural stone varies in colour, pattern and inclusions — this is not a defect. Because of this, returns are not accepted on the basis of natural variation, size preference or change of mind. Customised items are non-returnable once production begins.
How to start a return
Message us on WhatsApp or email with your order number, photos and a short description. Once approved, we will tell you how to return the item and arrange the replacement or refund.
